Returns & Exchange Policy

Need to return or exchange an item for an order?

Please open a dispute in our RESOLUTION CENTRE so that we can resolve your problem as quickly as possible.

Most disputes can be resolved through communication and it's best to contact us as soon as you recognise a potential problem.

Please choose carefully as certain items may be firm sale basis and are not returnable.

 

If it is OUR fault -

At Harris Stability Systems we strive to achieve 100% customer satisfaction and we will cover all costs associated with the issue.

 

If it is the CUSTOMER'S fault -

If the customer ordered the wrong size, made a mistake with measuring, ordered the wrong product, clicked on the wrong button or did not confirm their order before checking out the customer will be responsible for all charges to rectify the mistake. These charges will include but are not limited to:

1) Shipping items back to us

2) Shipping the item from us back to the customer

 

Change of mind -

While we are not obligated to offer refunds or exchanges for change of mind under Australian Consumer Law (ACL), we want you to be completely satisfied with your purchase. We may offer to exchange or give store credit for a return at our discretion provided the item meets the requirements for what can be returned.

 

What can be returned?

Goods must have no signs of use (hair, chalk, smells, stains or marks of any kind) and be unused in new condition with tags. We reserve the right to deny any exchange or return not in this condition.

 

When do items need to be returned by?

Returning goods must be returned within 60 days of the Invoice date as per Australian Consumer Law (ACL). All discrepancies with your purchase must be notified within 24 hours. Any incorrect, missing or damaged items received must be reported to us within 24 hours of your receiving the delivery. (Please quote the invoice number for reference).

 

Packing materials?

Products do not need to be in their original packaging to be returned. You may, however, need to ensure the products are adequately protected for posting or collection.